GENERAL TERMS & CONDITIONS:
1. RESERVATIONS AGAINST GIFT VOUCHER
• Reservations must be made directly with Novotel and Mercure Darwin Airport Hotels and the voucher number must be quoted at the time of booking
• First and Last names of the guest must match the names on the Gift Voucher / Booking reservation.
2. ACCOMMODATION VOUCHERS
• Blackout dates may apply to seasonal periods, such as school holidays, public holidays, and special events periods.
• Gift vouchers are ‘redeemed’ upon check-in
• Accommodation vouchers entitle the bearer to the dollar value of the voucher for available rooms. Actual accommodation rates may vary and are listed as the best available rate at the time of booking, on our website.
• To cancel a reservation for a Voucher Booking, the guest must contact the hotel directly.
• Gift Voucher bookings not cancelled 24hrs prior to check-in time, will entitle us to deduct up to the full value of the Gift Voucher as a cancellation fee.
3. MONETARY VOUCHERS
• Monetary Gift Vouchers entitle the bearer to the dollar value of the voucher for the purchase of available rooms, services, and products at Novotel and Mercure Darwin Airport Hotels
• If the amount of the voucher is less than the total value of the purchase, the voucher recipient will be asked to pay the balance.
4. NON-ACCOMMODATION VOUCHER
• Blackout dates may apply to seasonal periods, such as school holidays, public holidays, and special events periods.
• Restaurant Gift Vouchers are ‘redeemed’ upon arrival at the Cossie’s bar & Bistro.
• Restaurant Gift Vouchers entitled the bearer to the dollar value of the voucher for relevant dining options detailed on the voucher.
• To cancel a reservation for a Restaurant Gift Voucher, the guest must contact the hotel directly.
• Restaurant Gift Voucher bookings not cancelled 24hrs prior to check-in time, will entitle us to deduct up to the full value of the Gift Voucher as a cancellation fee.
5. PURCHASE OF GIFT VOUCHER
• Novotel and Mercure Darwin Airport Hotels Gift Vouchers are valid for the dollar amount displayed on the Voucher and cannot be exchanged or refunded for cash.
• The dollar value that is purchased on the Gift Voucher is a pre-payment for the period of validity specified on the voucher.
• The Gift Voucher cannot be copied or reproduced in any circumstance.
6. DELIVERY
• Novotel and Mercure Darwin Airport Hotels Gift Vouchers are delivered by email address nominated by the purchaser. Some email accounts may categorize our emails as ‘spam’ email.
• The gift voucher recipient accepts full responsibility for the safekeeping of the Gift Voucher.
• Novotel and Mercure Darwin Airport Hotels is not liable or responsible for any loss suffered because of an email gift Voucher being blocked by web filters or firewalls. If the recipient does not receive the email Gift Voucher, please contact the hotel directly.
7. EXPIRY DATE
• All Hotel Gift Vouchers have a validity of three (3) years from the date of purchase.
• All Restaurant Gift Vouchers have a validity of one (1) year from the date of purchase.
• Gift Voucher expiry dates cannot be extended under any circumstances.
• The value of the Gift Voucher should be used before the expiry date. Any unused value will not be refunded.
8. COMPLAINTS HANDLING
• The customer must contact Novotel and Mercure Darwin Airport Hotels directly, for any concerns/errors/dispute about their Gift Voucher.
9. ACCEPTANCE OF TERMS & CONDITIONS
• Purchase of any Novotel and Mercure Darwin Airport Hotels Voucher indicated the customers’ acceptance of all terms and conditions.
10. RIGHT TO CHANGE, MODIFY OR AMEND
• Novotel and Mercure Darwin Airport Hotels reserve the right to modify, change or amend these terms and conditions at any time effective immediately upon notification of the Novotel and Mercure Darwin Airport Hotels website.
12. PRIVACY
• We do not collect or retain any credit card information in the purchase of Gift Vouchers online.
13. DISCLAIMER
• The information provided on this Website is for general guidance only. Hotel rooms and Restaurants may differ from the actual image shown. Configurations may be different depending on room location.
14. CONTACT US
• If you have any concerns or questions in relation to the Website or these Terms of Use, please contact us.